FAQs

Can I see what happened in an accident?

Having recognized that the analysis of an accident is important Geotab has catered for Accident Reconstruction through the detailed analysis of the second-by-second data stored on the accident reconstruction memory.

The last 6,000 trip logs prior to an accident are available for analysis in second-by-second resolution [100 minutes].

This allows you the option of viewing the last 100 minutes of a trip, up to and including impact, in second-by-second resolution. All our standard Checkmate™ reports can be used to further analyse this data.

How do fleet management systems operate?

A small Geotab trip recorder, hidden in the vehicle, is in constant communication with the GPS satellites. It records the vehicle's position, GPS speed and time. The satellite information that is obtained on a second-by-second basis is recorded on the accident reconstruction memory and simultaneously processed through Geotab's unique intelligent logging processor. The data is then uploaded to the Checkmate software.

The GO Key™ system is a passive [stored data] device that downloads the trip information that is stored on the on-board-computer [OBC] via a specific digital key. The recovered information is then downloaded into the software for analysis.

The GO RF™ system is a passive [stored data] device that automatically downloads the trip information that is stored on the OBC by using a localised radio frequency (RF) link at the vehicle's depot. This is an automatic function and does not require user intervention.

The GO Live™ system is a live [continuously available data] device that automatically downloads the trip information via GPRS. This is a fully automatic function and does not require any user intervention.

What is fleet management?

This is the management of fleets of vehicles from a single vehicle through to thousands of vehicles in an environment that allows for the exact measurement of the performance of any vehicle and or driver.

This gives the fleet manager the ability to reduce fleet costs in a sustainable, ongoing manner.

Technology today allows for real-time monitoring that opens the door to increased customer service and greater control over the utilisation of both the vehicles and drivers within the fleet.

The Geotab Fleet Management systems are employed in all kinds of fleets of vehicles such as; Delivery, Service, Sales, Emergency, Municipal, Government and Mining, to name but a few.

How does to Work

A small Geotab Trip Recorder, hidden in the vehicle, is in constant communication with the GPS satellites. It records information that includes the vehicle's position, GPS speed and time.

The satellite information that is obtained on a second-by-second basis is recorded on the accident reconstruction memory and simultaneously processed through the intelligent logging processor.

The resultant 'clutter-free' data is recorded on the primary memory for delayed recovery and uploading [GO Key™ & GO RF™], and for direct uploading via a GPRS transmitter in the GO Live™ unit.

What is GPS?

GPS stands for Global Positioning System. This is a satellite based navigation system that provides 24 hour three-dimensional position, speed and time information to a GPS tracking unit fitted in a vehicle. This allows for the precise location of a vehicle to be monitored.

The recorded location data can be stored within the tracking unit, or it may be transmitted to a central location data base, or internet-connected computer allowing the vehicle's location to be displayed against a map either in real-time or when analysing the vehicle's movement later, using customized software.

What is a Driver ID key?

The Driver ID key is a 128 bit digital key that is unique to a particular driver and is used to determine the driving habits and utilisation of any driver within a fleet.

The key allows you to track the activities of any driver, using any vehicle within a fleet.

What is key downloading: A vehicle fitted with GO Key™ system is a passive [stored] data device that downloads the trip information that is stored on the On-Board-Computer [OBC] by using a specific 128 bit digital key similar to the Driver ID Key.

The recovered information is then downloaded into the Checkmate™ software for analysis.

What is Key downloading

A vehicle fitted with GO Key™ system is a passive [stored] data device that downloads the trip information that is stored on the On-Board-Computer [OBC] by using a specific 128 bit digital key similar to the Driver ID Key.

The recovered information is then downloaded into the Checkmate™ software for analysis.

What is RF downloading?

A vehicle fitted with GO RF™ system is a passive [stored] data device that automatically downloads the trip information that is stored on the OBC by using a localised radio frequency [RF] link at the vehicle's depot.

This is an automatic function and does not require user intervention. Data downloaded from a vehicle is automatically downloaded to Checkmate™ on the vehicles' return to the depot, allowing for analysis of the data upon return of the vehicle.

What is GPRS?

GPRS stands for General Packet Radio Service and is one of the latest advancements in mobile data delivery. It is a GSM based technology that allows for the delivery of data to a computer that is connected to the internet.

GPRS data is carried on top of the voice channel on a cell phone network.

A huge advantage of GPRS is that you only pay for the amount of data you download rather than the time spent connected.

This makes GPRS the most affordable method of transferring data from a vehicle to the end-user's computer, allowing us to offer a fixed-cost monthly subscription for the GO Live™ system.

Is the Geotab unit tamper proof?

Geotab designed the GO family of Fleet Management products to be as tamperproof as possible. We have restricted external connections to just three wires to ensure that it is more difficult to determine the position of the OBC.

The OBC is designed to be hidden easily and is always fitted out of sight in a manner similar to the installation of car immobilizers. The use of tamper plugs makes it more difficult to access the unit components. An added feature of our OBC is the fact that the unit is sealed using an 'O' ring seal to avoid water damage, whether by accident or by design.

Automatic sensing of any tampering is reported as an Exception as soon as the sensors pick up any interference. This includes any attempt to remove power from the unit and any tampering with the GPS Receiver or the GPRS Antenna.

Can you see the speed a vehicle was travelling at?

Speed is a critical factor in the management of fleets of vehicles - consequently each and every data log details the speed of the vehicle.

A user-defined maximum speed can be loaded into our Checkmate™ software on a global (all vehicles) or vehicle-by-vehicle basis.

A cab mounted buzzer can be set in Checkmate™ to sound when a vehicle approaches the set maximum speed. This avoids any driver claim that the speedometer reading indicated that he was driving within the speed threshold.

As a mission critical factor speeding is loaded in Checkmate™ as a standard Exception whenever a vehicle travels in excess of 120Kph [as detailed above, this can be changed to suit individual circumstances].

Will I know if my vehicle enters a No Go Zone?

Perhaps the most important aspect of Fleet Management is the ability to determine when and where your vehicle enters areas of potential danger, consequently Geotab has produced what we believe is the most comprehensive Zonal software available.

The building of Zones is easily managed; there are absolutely NO restrictions to the number, shape (any polygon) or type of Zones you create.

All Zones are created in the software and are not loaded on to the vehicles' OBC. This allows you to add and remove Zones at no cost to your company. It also gives you the peace of mind that any vehicle in your fleet that enters a particular Zone is reported on.

From a security perspective the creation of Zones that are important to your company is done so in a secure and confidential manner. No one outside the employ of your company is aware of the type or position of Zones that you create.

Can I see where my vehicle is right now?

To view the current position of a vehicle there is no need to set up the Checkmate™ software in any particular way - all data within Checkmate™ is automatically processed. Incoming data is presented as an icon on a map, showing the vehicle's position at any given point of a trip. In our GO Live™ system the data can be viewed live, changing as the vehicle moves.

Detail of any vehicle is available in a 'pop-up display' by holding the mouse over the vehicles' icon on the screen. This detail includes Driver I.D., Vehicle Registration, Current Speed, date, Time, Distance travelled since last stop, Time driven since last stop and the Ignition status [on/off] of the vehicle.

How accurate is the data?

The GPS satellite information that is obtained on a second-by-second basis is recorded on the accident reconstruction memory and simultaneously processed through the intelligent logging processor.

The resultant 'clutter-free' data is recorded on the primary memory for delayed recovery and uploading (GO Key™ & GO RF™), and for direct uploading via a GPRS transmitter in the GO Live™ module.

The result is data that is accurate to a few metres with errors being well within the 5 metre range.

Do I need an internet connection?

GO Live™ is designed for all fleet sizes that require constant or real-time monitoring. The Geotab trip recorder communicates the vehicle's position and activity to Geotab's Gateway Server via GPRS. This information is sent to the Checkmate™ software suite securely and provides instant access to your fleet's activities.

As soon as you are connected to our Gateway Server, via the internet, the data is automatically passed on to you allowing interactive connectivity between your company and the vehicle, constantly, and for as long as you want.

In the unlikely event that communication to our server is lost through power failures in your area the data is automatically held and stored on the Geotab Gateway Server until communication is re-established thereby assuring you that you will never lose any data.

Is my data secure?

All the data that is sent from the GO Live™ unit to the Geotab gateway Server is protected using SSL encryption technology. SSL stands for Secure Sockets Layer and is the security encryption protocol used by the banking industry to protect data on the Internet.

In addition, all data forwarded to your computer from the Geotab Gateway Server is also protected using SSL encryption technology. This high-level security protocol protects the confidentiality and security of data while it is being transmitted across the internet assuring you that all data relating to your vehicles is confidential

How do I get software upgrades and how much does it cost?

Our Checkmate™ software suite is constantly being upgraded as we develop and incorporate improvements taking into account comments from our customers, international developments and innovations that we develop locally.

All these updates are available to you on a no-cost basis. All our upgrades are written so that they are backward compatible ensuring that you get the benefit of all future upgrades.

All firmware (that's the software installed on our OBC) is installed locally. Once again we offer the facility of no-cost updates as and when they occur.

Updates to the software and firmware in our GO Live™ solution are available as an automatic GPRS download to facilitate minimal downtime for your fleet of vehicles.